Responsible Gambling at Cosmo Casino

At Cosmo Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment, never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Cosmo Casino operates in accordance with the guidelines set by the relevant regulatory authorities and is dedicated to promoting responsible gambling practices. We continuously review and update our policies to ensure they reflect the latest standards and best practices as of June 2026.

We take problem gambling seriously and work closely with organisations in New Zealand to ensure our players have access to the help they need. Our team is trained to identify signs of problem gambling and to assist players in accessing appropriate support.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your life, relationships, finances, or mental health. Some common warning signs include:

• Spending more money or time gambling than you can afford
• Chasing losses by continuing to gamble to win back money you have lost
• Neglecting work, family, or personal responsibilities due to gambling
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or restless when not gambling
• Hiding your gambling habits from friends and family
• Using gambling as a way to cope with stress, depression, or other emotional difficulties

If you recognise any of these signs in yourself or someone you know, we strongly encourage you to seek help immediately.

Tools to Help You Stay in Control

Cosmo Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period of at least 24 hours before the change takes effect.

Loss Limits

Loss limits allow you to cap the amount of money you can lose within a specified time period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

You can set a maximum session duration to control how long you play in a single sitting. Once your session limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable reality check notifications to receive regular reminders of how long you have been playing and how much you have spent during your session. These reminders appear at intervals you choose, helping you stay aware of your gambling activity.

Cool-Off Period

If you feel you need a short break from gambling, you can request a cool-off period of 24 hours, 48 hours, one week, or one month. During this time, you will not be able to access your account or place any bets. This option is available immediately upon request.

Self-Exclusion

If you believe you need a longer break or wish to stop gambling altogether, you can self-exclude from Cosmo Casino for a period of six months, one year, two years, five years, or permanently. Once self-exclusion is activated, it cannot be reversed during the chosen period. To request self-exclusion, please contact our support team directly.

We also participate in multi-operator self-exclusion schemes where available, which means your exclusion may extend to other participating gambling sites.

Protecting Vulnerable Players

Underage Gambling

Cosmo Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we have reason to believe that a player is underage, we will suspend their account immediately pending verification.

If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. The following tools can help:

• Net Nanny
• CYBERsitter
• GamBlock

Player Monitoring

Our responsible gambling team monitors player behaviour for signs of problem gambling. If we identify patterns of concern, we may reach out to you directly to offer support and information about the tools available to you.

Support Organisations in New Zealand

If you or someone you know is struggling with problem gambling, free and confidential help is available in New Zealand. We encourage all players to reach out to the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and information for people affected by problem gambling, including family members and whānau.

• Website: www.pgf.nz
• Helpline: 0800 664 262 (available 24 hours a day, 7 days a week)

Gambling Helpline New Zealand

The Gambling Helpline offers free, confidential support for anyone concerned about their own or someone else's gambling.

• Website: www.gamblinghelpline.co.nz
• Phone: 0800 654 655 (available 24 hours a day, 7 days a week)
• Text: 8006

Lifeline New Zealand

Lifeline provides crisis support and mental health assistance for people in distress.

• Website: www.lifeline.org.nz
• Phone: 0800 543 354 (available 24 hours a day, 7 days a week)

Need to Talk?

Free mental health and addiction support is available through the government-funded 1737 service.

• Phone or text: 1737 (available 24 hours a day, 7 days a week)
• Website: www.1737.org.nz

Tips for Gambling Responsibly

We encourage all our players to follow these guidelines to keep gambling fun and within healthy limits:

• Only gamble with money you can afford to lose — treat it as entertainment, not income
• Set a budget before you start and stick to it
• Set time limits for your gambling sessions
• Never chase your losses
• Take regular breaks and do not gamble when you are tired, stressed, or upset
• Do not gamble under the influence of alcohol or other substances
• Balance gambling with other leisure activities
• Keep track of the time and money you spend gambling

Contact Our Responsible Gambling Team

If you have any questions about responsible gambling, wish to activate any of the tools described on this page, or need assistance, please contact our dedicated support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the chat icon on our website

Our support team is available around the clock and will respond to all responsible gambling requests as a priority.

Last updated: June 2026