Privacy Policy for Casino Cosmo

Effective Date: August 1, 2026

Welcome to Casino Cosmo. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website and services in New Zealand. By using our site, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

Personal Identification Information: Name, date of birth, address, email address, phone number, and other information you provide when registering an account or contacting us.
Verification Information: Documents and data required to verify your identity and age, in compliance with New Zealand gambling regulations.
Payment Information: Credit/debit card details, bank account information, and transaction history.
Usage Data: Information about how you use our site, including IP address, browser type, pages visited, and time spent on the site.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and collect analytics data.

2. How We Use Your Information

We use your personal information to:

Provide and manage your account and access to our services.
Verify your identity and age to comply with legal requirements.
Process payments and transactions securely.
Communicate with you about your account, promotions, and updates.
Improve our website, services, and customer support.
Prevent fraud, money laundering, and other illegal activities.
Comply with applicable laws and regulations in New Zealand.

3. Disclosure of Your Information

We may share your information with:

Service providers and partners who assist in operating our business (e.g., payment processors, identity verification services).
Regulatory authorities and law enforcement agencies as required by New Zealand law.
Other entities in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Under New Zealand’s Privacy Act 2020, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal and regulatory requirements.
Withdraw consent where processing is based on your consent.
Complain to the New Zealand Privacy Commissioner if you believe your privacy rights have been breached.

To exercise these rights, please contact us using the details below.

7. Cookies and Tracking

Our website uses cookies to enhance your user experience, analyze site traffic, and deliver personalized content. You can control cookies through your browser settings. For more information about cookies, please visit All About Cookies.

8. International Transfers

Your information may be transferred to and maintained on servers located outside New Zealand. We ensure that any such transfers comply with applicable data protection laws and that your information remains adequately protected.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal data from a person under 18, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Casino Cosmo Privacy Team
Email: [email protected]
Phone: +64 9 123 4567
Address: 123 Galaxy Drive, Auckland 1010, New Zealand